Any data/information provided to Indigo Spaw, LLC. will never be shared with a third party. Any payment information is exclusively run through Square Processing and not accessible/saved by Indigo Spaw, LLC. Payment is expected at the time of services rendered. Forms of payment that are accepted: all credit/debit cards, cash, check, card on file, Samsung Pay and Apple Pay. There will be a $50 service fee for any returned check. Invoicing may be offered for established and recurring clients via email.
Please note that appointment times have an arrival window of approximately thirty minutes prior or after actual appointment time. If our arrival time will exceed that time frame, you will be notified of the delay. Latchkey services are offered after your initial appointment. Initial appointments require your presence at arrival to answer questions and introductions.
Cancellations must be done 48 hours prior to your appointment. Reminder messages will be sent via text message three days prior to your appointment. If your presence is required at our arrival and nobody is present, we will wait fifteen minutes before considering the appointment a no call/no show. Please
communicate any potential conflicts to scheduling as soon as possible.
Late cancellations will result in a fee of 1/2 your projected grooming fee. No call/no show will result in a fee of your projected full grooming price. A deposit will be required after a second late cancellation or no call/no show. Repeated violations of this policy will result in services being discontinued.
Please refrain from tapping on the mobile spaw, walking by the windows or otherwise distracting your pet during the grooming process. Your presence may distract your dog during the finishing process.
There will be an extra charge for matting as determined by the groomer. There will also be an extra charge for behavioral issues or special needs as determined. It is understood that grooming of matted or over-grown coats is much more likely to result in skin irritation or minor nicks. Matting often hides underlying skin/coat issues that are revealed once the hair is cut. If, at any time, it is determined that grooming cannot safely be continued, the owner/agent will be immediately contacted and asked to return to pick-up the pet.
If any fleas or other parasites are noted, grooming may be stopped and immediate pick up of the dog may be requested, or a safe flea shampoo bath will be included for an extra fee.
Every effort will be made to groom your dog to meet your expectations, as far as the dog will tolerate and the coat condition and type allows. A dog's welfare, safety and peace of mind will always be placed above adherence to a particular style. It must be made clear however, that no guarantee can be made in this regard, and Indigo Spaw, LLC accepts no responsibility for the groom being carried out according to instructions, but not to your visual expectations. Records are kept in order to track progress and it may take several grooming sessions for the coat to grow to desired style.
Your pet may be photographed and/or video recorded before, during and after the grooming session. These images may be used on our website, social media pages, advertisements, etc., unless you specifically request us not to do so. Any such opt-out request must be detailed in writing, and submitted to us at time of your pet's appointment.
Throughout the grooming process, great care will be taken to ensure the health, safety and well-being of your dog. Your pet's safety and comfort is our number one priority. However, Indigo Spaw, LLC cannot be held liable for any pre-existing conditions and problems found throughout the grooming process. Any advice given regarding health problems should be followed up with advice from your vet. Although accidents are very rare, there is always a risk when working with animals. Grooming equipment is sharp and although extreme caution and care is used in all situations, possible problems could occur including: cuts, nicks, scratches, quicking of nails, etc. In the event an accident does occur, you will be notified of the accident. If we feel it is serious, and the owner is not on-site, Indigo Spaw, LLC will seek immediate veterinary care for your pet. This release gives the staff of Indigo Spaw, LLC full authorization to seek medical treatment from the nearest veterinary clinic in the case of any medical emergency while in the care of Indigo Spaw
Any abusive language or behavior towards staff of Indigo Spaw, LLC will not be tolerated.